Frequently Asked Questions
Shopping
How can I choose my size?
If you're not sure which size is right for you, check out our size guides – they're available below the sizes listed on each of our products.
Alternatively, you can email us at info@hopiness-store.com – we will be happy to help you choose the ideal size for you.
Will items that are listed as out of stock be restocked?
All our products are limited edition, once sold out they will not be restocked.
Can I cancel my purchase?
We completely understand – we changed our minds too!
While we would love to be able to do so, it is not currently possible to change or cancel an order once it has been placed. We hope to be able to offer this option in the future.
If the items are not exactly what you were looking for, you can always exchange them for another style or request a refund.
Just to remind you: exchanges within the country are free of charge.
Where to buy Hopiness products?
In our online store, or in our showroom in Torres Vedras. Don't forget to book an appointment :)
For bikinis, can I buy different tops and bottoms?
Bikinis are always sold as two pieces (model or size), so they cannot be sold separately.
Shipping, exchanges and returns
We work with major carriers and local delivery partners. At checkout, you will be asked to select your preferred delivery method.
What is the shipping policy?
Once your order is finalized, you will receive a confirmation email informing you that our logistics team has received your order.
Once your order has been processed and shipped, you will receive a new email notification with tracking information.
Shipping costs are non-refundable in case of return.
Do you ship anywhere in the world?
Yes, we ship worldwide. Shipping costs will be applied and added at checkout.
Important note: We are not responsible for any customs fees or additional entry costs applied in some countries. These charges are the responsibility of the customer.
My order hasn't arrived yet. How can I find out where it is?
When your order leaves our store, Hopiness sends a message to the email address you used to register the purchase, with the information you should use to track the status of your order. Follow the instructions sent. Check that the email is not in your SPAM box.
Could there be delays in the delivery of my order?
Hopiness, as well as the carrier, work daily to meet delivery deadlines, however, at times of higher order volume there may be some delays. We appreciate your understanding.
What should you do if you receive an incorrect item?
If you receive an item you did not order by mistake, please contact us at info@hopiness-store.com .
Can I return or exchange an item?
Please consult our Exchange and Returns policy.
How are exchanges processed?
Simply send us an email to info@hopiness-store.com, stating the size and/or model you would like to exchange your item for. We will send you the new item and the courier will collect the one you have with you.
Please note that this service is free .
Do you accept returns?
Yes. We accept returns within 14 days of receiving your order. You can request a refund or keep the amount as credit for your next purchase. See our returns policy here
How long does delivery take?
Once your order has been processed you will receive an email with a tracking number and details via email. The average shipping time is 2 to 3 business days for mainland Portugal, and 2 to 4 business days for islands and other geographies.
The average delivery time will vary depending on the destination (Mainland Portugal, Islands or other geographies) and will depend on the distribution channels. Please note that if it is necessary to go through customs, delivery times may be longer, so you should take possible delays into account when making your purchase.
Contact us
Do you have questions about your order or a general query?
